
Elisa Servais, PhD

Inclusive Leadership and Design: Unlocking the Power of Neurodivergence in Retail
Retail spaces and leadership models weren’t built with neurodivergent individuals in mind—but it’s time they were.
Traditional store design and leadership approaches often overlook neurodivergent employees and customers, creating environments that unintentionally exclude, overwhelm, or underutilize a significant portion of the population.
The cost? Lost revenue, disengaged employees, and missed opportunities for innovation.
Elisa, a leading expert in inclusive retail design and neurodivergent leadership, will show you how to rethink spaces, leadership approaches, and customer experiences to foster inclusivity and unlock innovation.
You’ll learn how to design stores that work for everyone, build teams that thrive on diverse thinking, and leverage neuroinclusivity as a competitive advantage.
Who Should Attend:
- Retail brands & entrepreneurs looking to create customer experiences that attract and retain neurodivergent shoppers.
- Senior leaders & HR professionals focused on building inclusive teams that tap into underutilized strengths.
- Store designers & architects who want to design sensory-friendly, accessible retail spaces that enhance engagement.