Grow. Empower. Multiply…Your Leadership

Retail Leadership Training

Retail Leadership Training is not...

  1. Lecture-based. Our training program goes beyond lectures which provides an interactive learning experience that encourages active participation and collaboration.
  2. Passive. Passive learning leads to limited growth. Our training is dynamic and interactive, allowing leaders to engage in discussions, exercises, and simulations.

What Retail Leadership Training is...

  1. Facilitation-driven. We create a productive and impartial learning environment, which guide the discussion topics to encourage collaboration, and help participants set meaningful goals.
  2. Interactive and experiential. Our training incorporates hands-on activities, role-playing, and real-world case studies. Participants apply their knowledge immediately, strengthening their leadership skills.
  3. Individual and group sessions. We offer personalized guidance and coaching in individual sessions, while fostering collaboration and peer learning in group sessions.

At Worthy Retail, our Retail Leadership Training program goes beyond traditional approaches. We focus on facilitation, interactivity, and individualized learning experiences. Join us to unlock your leadership potential in the competitive retail industry.

Two of the core tactics are active listening and asking questions.

Active Listening

Active listening is focusing on the conversations and responses of the other participant(s). As humans, we can oftentimes have a tendency to think about “What am I going to say next?” instead of empathetically listening to the concerns and thoughts of others.

When facilitators actively listen, they can then use the information to guide the conversation based on the needs of the participants and not themselves.

Asking Questions

Rather than telling and following the lecture-based approach, facilitators do the opposite; they ask. Questions to spur dialogue that allows attendees to add value to the meeting.

Facilitators take the following into consideration when building conversation:


Open ended questions allows more space for answers. Closed questions narrow the response down to small of a path.

Second level questioning

After an initial question, facilitators ask a follow up question. This will help find any underlying context or content.


If a question was asked to a specific person or group, facilitators spin the question in a form that can then be applicable to the entire team.


Reflecting questions acknowledges the participants’ emotions or words and helps the team feel more connected, heard, and comfortable.


Summarizing with a question or a statement that includes everyone’s thoughts will help the team stay on track and better yet, feel engaged and valued.

Tie back

Tie back questions help bring the bits and pieces of information to light and helps participants connect the dots.

By using these tactics, Worthy Retail facilitators can get the most out of the participants.

What Leaders Are Saying...

For Retail Leaders, By Retail Leaders

We’re here to provide you with the tool set that empowers you to level up your leadership potential. Get started with us today through a 1-on-1 discovery session or by completing our assessment.