Grow. Empower. Multiply…Your Leadership

Retail Leadership Training

Retail Leadership Training is not...

  1. Lecture-based. Our training program goes beyond lectures which provides an interactive learning experience that encourages active participation and collaboration.
  2. Passive. Passive learning leads to limited growth. Our training is dynamic and interactive, allowing leaders to engage in discussions, exercises, and simulations.

What Retail Leadership Training is...

  1. Facilitation-driven. We create a productive and impartial learning environment, which guide the discussion topics to encourage collaboration, and help participants set meaningful goals.
  2. Interactive and experiential. Our training incorporates hands-on activities, role-playing, and real-world case studies. Participants apply their knowledge immediately, strengthening their leadership skills.
  3. Individual and group sessions. We offer personalized guidance and coaching in individual sessions, while fostering collaboration and peer learning in group sessions.

At Worthy Retail, our Retail Leadership Training program goes beyond traditional approaches. We focus on facilitation, interactivity, and individualized learning experiences. Join us to unlock your leadership potential in the competitive retail industry.

Two of the core tactics are active listening and asking questions.

Active Listening

Active listening is focusing on the conversations and responses of the other participant(s). As humans, we can oftentimes have a tendency to think about “What am I going to say next?” instead of empathetically listening to the concerns and thoughts of others.

When facilitators actively listen, they can then use the information to guide the conversation based on the needs of the participants and not themselves.

Asking Questions

Rather than telling and following the lecture-based approach, facilitators do the opposite; they ask. Questions to spur dialogue that allows attendees to add value to the meeting.

Facilitators take the following into consideration when building conversation:

Open/closed

Open ended questions allows more space for answers. Closed questions narrow the response down to small of a path.

Second level questioning

After an initial question, facilitators ask a follow up question. This will help find any underlying context or content.

Redirecting

If a question was asked to a specific person or group, facilitators spin the question in a form that can then be applicable to the entire team.

Reflecting

Reflecting questions acknowledges the participants’ emotions or words and helps the team feel more connected, heard, and comfortable.

Summarize

Summarizing with a question or a statement that includes everyone’s thoughts will help the team stay on track and better yet, feel engaged and valued.

Tie back

Tie back questions help bring the bits and pieces of information to light and helps participants connect the dots.

By using these tactics, Worthy Retail facilitators can get the most out of the participants.

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What Leaders Are Saying...

I have seen firsthand the impact that Steve’s leadership has made in small and market-wide teams. His ability to genuinely connect with people, understand what drives them, teach them how to leverage their personal and team’s strengths; is truly inspiring.
Anita Galiano
Anita GalianoSenior Campus Recruiting Specialist at CohnReznick
Steve Worthy is one of the most effective, fun, and strategic leaders I have ever had the pleasure of working for. He takes a thoughtful, yet caring approach, to every decision he makes and anyone, would be lucky to learn and develop from him.
Molly N. Droelle
Molly N. DroelleHuman Capital Generalist at Evoke Consulting, LLC
Steve has the experience, wisdom and drive to make your life better, help you achieve your goals and challenge you along the way.
Chris Richardson
Chris RichardsonFinancial Consultant
Given the chance to work with or for Steve again I’d jump at the opportunity. He is a developmental guru and will get results wherever he goes and whatever he does.
Correen Rafferty
Correen RaffertyArea Manager
Steve has a great deal of business and leadership experience which gives you confidence that he’s a subject matter expect. He’s extremely insightful, engaging and personable. I’ve felt more confident walking into my interviews and this has contributed to my success.
Philip Kaewsowatana
Philip KaewsowatanaTest Officer/Mechanical Engineer
Steve taught me that professional critiquing [feedback] is not designed to point out your flaws. Its purpose is to uplift and give you the confidence to be your best. His leadership style is more of a guided conversation to help you pinpoint the area(s) of improvement while creating a personalized strategy that evolves as you grow in your role.
Tawanda Johnson
Tawanda JohnsonFrederick County School System
Steve is a skilled mentor and coach. I personally appreciate his ability to accurately assess individual competencies and his ability to develop needed competencies in others.
Stephanie Diana
Stephanie DianaRetail Executive
Steve is an experienced pro with the know-how to take your career or business to the next level. His customized coaching approach will help you drill down and identify areas to improve, resulting in the optimized career you're after.
Amanda Loudin
Amanda LoudinFreelance B2B/B2C content marketing writer
Steve is a unique combination of authentic, relatable, and honest. I’ve had the pleasure of knowing him for a couple of years and benefitted from multiple instances of guidance. Steve gets it. He’s able and willing to listen in order to meet you at a point of mutual understanding. This helps move forward towards a best-case scenario.
Gene Shirokobrod
Gene ShirokobrodMultimedia Firm CEO
Steve is a passionate, intelligent, and thoughtful leader. In my time under is leadership, I learned so much about my personal and professional leadership. The development he provided led to significant success in my career!
Kevin Lewis
Kevin LewisRetail Executive, Target
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For Retail Leaders, By Retail Leaders

We’re here to provide you with the tool set that empowers you to level up your leadership potential. Get started with us today through a 1-on-1 discovery session or by completing our assessment.

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