Every day, you walk into shifting priorities, unexpected crises, and high-pressure decisions. Maybe you planned your day, but then staffing issues, a last-minute corporate directive, or an upset customer threw everything off course. That’s the reality of leading in retail.

Most leadership training doesn’t prepare you for this. This masterclass does.

Kit Campoy, former retail leader turned author and strategist, spent over two decades leading teams through small daily disruptions and massive industry-shaking crises – from financial downturns to wildfires, from team breakdowns to full-scale store evacuations.

She developed the C.H.A.O.S. Framework to help retail leaders stay steady in uncertainty, turn confusion into clarity, and lead their teams with confidence no matter the circumstances.