Great leaders aren’t the ones who always have the answers, they’re the ones who know how to find direction in the unknown.

In retail leadership, uncertainty is constant. The market shifts, customer behavior evolves, and internal challenges pile up.

Too many leaders react instead of lead—getting caught up in firefighting rather than guiding their teams with clarity and confidence.

The Leadership Compass is a new way to lead with direction, developed by Paul Norford—a global strategist, speaker, and leadership coach who has helped teams navigate change in high-stakes environments.

He’ll show you how to recalibrate your leadership, develop professional vulnerability, and make decisive moves even when the path isn’t clear.