If your team is disengaged, struggling, or leaving – it’s not the people, it’s the environment.

Most companies invest heavily in customer experience but neglect the employee experience—and that’s where retention, engagement, and performance start to break down.

Leaders try to “fix” employees with training, policies, or motivation tactics, but the truth is: a broken environment creates broken results.

Szilvia Olah, a former hospitality executive turned organizational psychologist, has spent decades designing world-class guest experiences.

Now, she applies that same experience-first approach to building workplace cultures that attract, retain, and empower top talent.